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return & refunds policy

Complaints: has a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them.

To lodge a formal complaint, please send an email to;  Anyone unhappy with the response that has made to a formal written complaint should write an email to

Medical data and your order history is completely confidential and will only be viewable by our pharmacy staff. We will never disclose this data unless legally obliged to by law. has a legal obligation to comply with Indian Data Protection legislation. The Purchase Terms and Conditions and Privacy Policy specify how we use confidential patient data.

Return Policy:
For reasons of safety, we cannot allow medicines to be returned once they have left the pharmacy ( The pharmacy ( is not able to use returned medicines, so we are not able to process any refund on medication. If you have unwanted medicine, please contact our pharmacy team and we can arrange for you to safely send the medication back to us for disposal.

For orders that are to be delivered by post, you can cancel an order for medicines up until the point when your medicine is dispatched. This can be done by sending an email to

Cancellation Policy:
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Customer cancellation:
The customer can cancel the order for the product till ship it. Orders once shipped cannot be cancelled. The customer can cancel the order for medical test till the collection of sample. cancellation:
There may be certain orders that partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners. also reserves the right to cancel any orders if it meets with the below mentioned criteria, which may not be exhaustive, viz:
i. Multiple orders placed for same product at the same address;
ii. Invalid address given in order details;
iii. Any malpractice used to place the order.
No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.